FAQ

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The Bluecup capsules work with Nespresso machines manufactured after October 2010. You can check whether your machine is suitable for the Bluecup by checking that the sleeve that holds the capsule when you close the machine is made of black plastic, NOT aluminum. The black plastic sleeve works best for the Bluecup system.

If you accidentally use the Bluecup in a Nespresso machine with an aluminum trim instead of a black one, it’s highly likely the capsule will not fit into the spoon holder.

Your Bluecup can be used in your Nespresso machine at least 200 times. Do make sure your machine was manufactured after October 2010. See also the answer to “What Nespresso machines does the Bluecup work with.”

Yes, they have been tested for things such as durability and food safety. All components passed the tests.

Yes, they have been tested for things such as durability and food safety. All components passed the tests.

The choice of espresso coffee and the size of the grind determine whether the extraction of the coffee is optimal when the water runs through the capsule in the machine. Not all ground espresso coffees will work well. See also the section on coffee.

This has two possible causes:

• either you ran too much water through the capsule
• or the water ran through in less than 30 seconds

We recommend the following:

1. Fill the Bluecup with as much espresso coffee as possible
2. Pack the coffee more tightly into the capsule

If this doesn’t produce the desired result, then:

1. the espresso coffee may need to be ground more finely
2. or you will need to add more finely ground espresso to the espresso coffee that has already been ground

This has two possible causes:

• either there is too little water running through the capsule
• or the water runs through in more than 40 seconds

We recommend the following:

1. Put less espresso coffee in the Bluecup
2. Don’t pack the coffee/pack it less tightly into the capsule

If this doesn’t produce the desired result, then:

1. either the espresso coffee may need to be ground more coarsely
2. or you will need to add more coarsely ground espresso to the espresso coffee that has already been ground

A Bluecup can hold around 5.2 grams of ground coffee.

Experience has shown us that you need to have at least 8 Bluecups to never be without espresso. When you fill these capsules every morning, you can enjoy delicious coffee all day.